Frequently Asked Questions

Our mouse pads feature a premium micro-woven cloth surface optimized for both speed and control. The base is made of natural non-slip rubber that stays firmly in place during intense gaming sessions. The surface is spill-resistant and designed for both optical and laser mice.

We offer 3 sizes — Standard (260×210mm), XL (800×300mm), and XXL (900×400mm). All pads are 3mm thick with stitched edges. Check our Size Guide for detailed comparisons.

Absolutely. Our pads are designed to perform in competitive gaming while maintaining a clean, minimalist aesthetic that fits perfectly in any office or home setup. The balanced surface works great for productivity tasks as well.

No. All our mouse pads feature stitched edges with durable overlock stitching that prevents fraying, even after years of heavy use.

Orders are processed within 1-2 business days. Standard shipping typically takes 5-10 business days to the UK, EU, and US. Express shipping (2-4 days) is available at checkout. You'll receive a tracking number via email once your order ships.

Yes, we ship worldwide. International shipping times vary by destination — typically 7-18 business days. Shipping costs are calculated at checkout based on your location.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order by logging into your account or using the tracking link in your shipping confirmation email.

You can modify or cancel your order within 2 hours of placing it. After that, orders enter processing and cannot be changed. Contact us immediately if you need assistance.

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it in unused condition within 30 days for a full refund. Return shipping is covered by us for defective items.

Yes, every Kriture mouse pad comes with a 2-year warranty against manufacturing defects. If your pad shows signs of premature wear, stitching failure, or base delamination within 2 years, we'll replace it free of charge.

We're sorry to hear that. Please contact us at support@kriture.cc within 7 days of delivery with photos of the damage and your order number, and we'll arrange a replacement immediately.

Hand wash with mild soap and lukewarm water. Gently scrub the surface with a soft sponge or cloth, rinse thoroughly, and air dry flat. Do not machine wash, bleach, or tumble dry. Do not use harsh chemicals or abrasive brushes.

Our pads are spill-resistant — liquids bead up on the surface and can be wiped off quickly. However, they are not fully waterproof and should not be submerged for extended periods. Blot spills immediately with a dry cloth.

A slight rubber smell is normal when first unboxing due to the natural rubber base. This typically dissipates within 2-3 days in a well-ventilated area. Unrolling and leaving it flat will speed up the process.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.